The 11 pm test: what happens when someone calls your business right now
Call your own business at 11 pm tonight. What you hear is what your next emergency customer hears, right before they call someone else.
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AI receptionists in practice: what they say on the phone, where they book better than voicemail and where a human still has to step in.
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AI Receptionist
AI Receptionist
Calls, chat or texts: what a local business should hand to AI first
You do not have to automate everything at once. Here is how to pick the first channel to hand to AI, based on where you lose customers today.
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AI Receptionist
AI Receptionist
How to let AI talk to customers without promising discounts you never made
An AI that answers customers should only say what you would put in writing. Here are the rules, the handoffs and the tests that keep it from making things up.
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AI Receptionist
AI Receptionist
An AI receptionist answered 1,240 calls in a month. Here’s what it said
Transcripts, booking rate, the questions callers ask at 2 AM — and where a human still had to step in.
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AI Receptionist
AI Receptionist
English and Español: what changes when the phone is bilingual
A dental clinic in Houston turned on Spanish answering. Booked appointments from Spanish-speaking callers went up 3×.
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